Returns and refunds policy
30 days return policy
Returns are only accepted within 30 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To process your return, we require a receipt or proof of purchase and a note detailing the reason for your return placed within your return package. You will be responsible for shipping costs. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase. If your return is received outside of the 30 days then only a store credit will be issued.
To begin an exchange or refund please send an email to
support@hydropouch.store
please include the email used to make the purchase and or the order number
We will then email you a pre-paid return label that is to be used to send the product back
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and send you an email with your store credit, refund if qualified or product exchange
Exchanges
If you would like a different or same color, we will provide you a return shipping label to send the product back and we will send you an and exchange for the same color unless specified otherwise.
To process your exchange, we require a receipt or proof of purchase and a note detailing the reason for the exchange placed within your return package.
Be sure to send us an email at
support@hydropouch.store
and send your item(s) to:
*To be eligible for an exchange, your item must be unused and in the same condition that you received it or defective.
Cancellations
To cancel an order, you must let us know as soon as order is placed with title of your email ORDER CANCELLATION. We will do our best to cancel any orders but once production begins for print on demand products we can no longer cancel the order as the item is already being manufactured. Also our shipping labels are printed immediately so we will do our very best to assist.
Address corrections
To request an address change or correction you must let us know as soon as order is placed with title of your email ADDRESS CORRECTION. We will do our best to correct before the shipping label is created. But once printed we can no longer correct.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@hydropouch.store
Lost, stolen or disposed by courier package
Our store is not responsible for packages that get lost, stolen or disposed of by courier. For more help on the matter please contact the shipping carrier.
To return your product, you should mail your product to: